Job Description
Join our award-winning healthcare team in Austin, TX as a Full-Time Medical Receptionist! We're seeking a compassionate professional to be the first point of contact for our patients, delivering exceptional service while supporting our clinic's smooth operations. This role offers growth opportunities, comprehensive benefits, and a collaborative environment where your administrative expertise directly impacts patient care.
Responsibilities
- Manage patient check-in/out processes efficiently while maintaining accurate records
- Schedule appointments and coordinate referrals across multiple departments
- Handle insurance verification and billing inquiries with precision
- Maintain electronic health records (EHR) systems with strict HIPAA compliance
- Coordinate with medical staff to ensure seamless patient flow
- Manage office inventory and supply ordering
- Resolve patient concerns with empathy and professionalism
Qualifications
- Minimum 2 years of medical front desk/reception experience
- Proficiency in EHR systems (Epic or NextGen preferred)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and multitasking abilities
- High school diploma or equivalent; certification preferred
- Ability to work in a fast-paced environment with attention to detail
- Spanish bilingual proficiency is highly desirable