Job Description
Join our award-winning healthcare team at Columbus Medical Group, where excellence meets compassion. We're seeking a Lead Medical Receptionist to orchestrate our front desk operations with precision and warmth. This high-impact role combines administrative mastery with patient advocacy in a state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Ohio's premier medical networks.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Coordinate complex appointment scheduling across multiple specialties
- Maintain accurate electronic health records (EHR) and documentation
- Resolve billing inquiries and insurance verification
- Train and mentor junior reception staff
- Implement HIPAA-compliant communication protocols
- Collaborate with clinical teams for seamless patient flow
Qualifications
- 3+ years medical reception experience in a multi-specialty practice
- Advanced proficiency in EHR systems (Epic preferred)
- Certified Medical Administrative Assistant (CMAA) credential
- Exceptional conflict resolution and multitasking abilities
- Proven experience with insurance verification processes
- Strong leadership and training capabilities
- Knowledge of HIPAA and healthcare compliance standards