Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Advanced Health Solutions. We're seeking a polished professional to manage our front desk operations in a fast-paced specialty clinic. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing network.
Our ideal candidate thrives in patient-facing environments and possesses exceptional organizational skills. You'll be the first point of contact for our diverse patient population, ensuring seamless administrative workflows while maintaining the highest standards of patient experience.
Responsibilities
- Manage patient check-in/out processes with 95%+ accuracy
- Coordinate complex appointment scheduling across 15+ specialists
- Handle insurance verification and billing documentation
- Maintain HIPAA-compliant electronic health records (EHR) system
- Train and mentor 3-4 junior reception staff
- Resolve patient inquiries with empathy and efficiency
- Collaborate with clinical teams on patient flow optimization
Qualifications
- 3+ years of medical reception or healthcare admin experience
- Proficiency with Epic EHR or similar practice management systems
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional multitasking and problem-solving abilities
- Strong knowledge of insurance protocols (Medicare, Medicaid, commercial)
- BS in Healthcare Administration or related field preferred
- Experience in specialty clinic (cardiology, oncology, etc.) a plus