Job Description
Are you a compassionate professional with a knack for organization? Fort Wayne Medical Center is seeking a dedicated Medical Receptionist to join our dynamic team in Fort Wayne, IN. As the face of our practice, you will play a crucial role in ensuring our patients receive exceptional care from their very first interaction.
We offer a collaborative work environment, competitive benefits, and opportunities for growth within the healthcare sector.
Responsibilities
- Front Desk Management: Greet and welcome patients warmly, managing the front desk operations efficiently throughout the day.
- Scheduling: Manage patient appointments using electronic health record (EHR) systems, ensuring accurate scheduling and minimizing no-shows.
- Communication: Answer incoming calls professionally, route messages, and assist with patient inquiries regarding services and insurance.
- Administrative Support: Process new patient registrations, update medical records, and handle insurance verification and billing inquiries.
- Inventory Management: Maintain the reception area, manage office supplies, and coordinate with vendors.
Qualifications
- Education: High school diploma or GED required; Medical Office Assistant certification is a plus.
- Experience: Previous experience in a medical front desk or administrative role preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with EMR/EHR systems (e.g., Epic, Athenahealth) is highly desirable.
- Interpersonal: Strong customer service skills with the ability to remain calm and professional under pressure.
- Knowledge: Basic understanding of medical terminology and HIPAA compliance regulations.