Job Description
Join our award-winning healthcare team at Santa Ana Medical Group, where patient care meets excellence! We're seeking a compassionate and detail-oriented Medical Receptionist to be the first point of contact for our diverse patient community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in a state-of-the-art facility.
As a key member of our administrative team, you'll ensure seamless patient experiences while supporting our medical professionals. This direct-hire position offers growth opportunities and the chance to make a real impact in our community's health.
Responsibilities
- Greet patients warmly, verify insurance information, and manage check-in/check-out procedures
- Schedule appointments efficiently using Epic EMR system while coordinating with multiple departments
- Handle confidential patient records with HIPAA-compliant protocols
- Process payments, collect co-pays, and manage billing inquiries
- Coordinate with clinical staff to optimize patient flow and wait times
- Manage phone communications including triage and appointment scheduling
- Maintain organized medical files and electronic documentation
Qualifications
- Minimum 2 years of medical front desk or healthcare administration experience
- Proficiency with EMR systems (Epic preferred) and MS Office Suite
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional interpersonal skills with ability to de-escalate sensitive situations
- Detail-oriented with high accuracy in data entry and record-keeping
- California BLS/CPR certification (or willingness to obtain within 30 days)
- Ability to multitask in a fast-paced environment while maintaining composure