Job Description
Join our award-winning healthcare team in Charlotte, NC as a Medical Receptionist! We're seeking a compassionate professional to be the first point of contact for our patients. You'll manage patient flow, ensure seamless front desk operations, and uphold our commitment to exceptional care in a state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system and triage calls to appropriate departments
- Schedule appointments while coordinating with physician availability
- Verify insurance eligibility and collect patient information accurately
- Maintain organized medical records and HIPAA-compliant documentation
- Process payments and manage daily financial transactions
- Coordinate with clinical staff to ensure smooth patient flow
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- 2+ years of medical receptionist or healthcare front desk experience
- Proficiency in medical software (Epic, NextGen, or similar)
- Strong knowledge of HIPAA regulations and medical terminology
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Valid North Carolina driver's license and reliable transportation