Medical Receptionist

East Bay Wellness Group is looking for a professional and personable Medical Receptionist to become the welcoming face of our clinic. If you thrive in a fast-paced healthcare environment and possess exceptional organizational skills, we invite you to apply for this exciting opportunity.

As the first point of contact for our patients, you will play a crucial role in ensuring smooth clinic operations and patient satisfaction. We offer a competitive salary, a supportive team culture, and opportunities for professional development in the medical field.

Key Responsibilities:

• Greet patients warmly upon arrival and manage the check-in/check-out process efficiently.
• Answer incoming phone lines, screen calls, and route messages to the appropriate medical staff promptly.
• Schedule patient appointments using electronic health records (EHR) systems, ensuring optimal provider utilization.
• Verify patient insurance eligibility and collect co-pays or balances accurately.
• Maintain the cleanliness and organization of the reception area and waiting room.
• Assist with updating patient demographics and medical records while strictly adhering to HIPAA compliance standards.
• Coordinate with medical billing specialists to resolve any account discrepancies.

Qualifications:

• High School Diploma or GED is required.
• Minimum of 1-2 years of experience in a medical front desk or administrative setting.
• Proficiency in Microsoft Office Suite and experience with EMR/EHR software (e.g., AthenaHealth, Practice Fusion) is highly preferred.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong multitasking abilities and the capacity to prioritize tasks in a busy environment.
• Basic knowledge of medical terminology and insurance processes.