Job Description
Join Lubbock Medical Center's award-winning healthcare team as a Medical Receptionist and unlock your potential with our exclusive $2,500 sign-on bonus! We're seeking a compassionate professional to be the heart of our patient experience, delivering exceptional service in our state-of-the-art facility. Enjoy competitive benefits, career growth opportunities, and the chance to make a real difference in West Texas' healthcare community.
Responsibilities
- Deliver warm, efficient patient check-in/check-out processes
- Manage appointment scheduling across multiple specialties
- Maintain accurate EHR records and HIPAA compliance
- Handle insurance verification and billing inquiries
- Coordinate multi-specialty referrals and communications
- Support clinical staff with administrative workflows
- Implement patient satisfaction protocols
Qualifications
- 2+ years medical reception or healthcare admin experience
- Proficiency in EHR systems (Epic/Meditech preferred)
- Strong knowledge of medical terminology
- Exceptional customer service and conflict resolution skills
- Ability to multitask in fast-paced clinical environments
- High school diploma or equivalent; CMA/CPC certification a plus
- Basic knowledge of insurance verification processes