Job Description
Join our award-winning medical team as a Medical Receptionist at Orlando Health Group! We're seeking a compassionate professional to be the first point of contact for our diverse patient population. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Florida's leading healthcare networks. If you excel in fast-paced environments and are passionate about patient care, apply today to become part of our family!
Responsibilities
- Manage patient check-in/out processes using EHR systems (Epic experience preferred)
- Schedule appointments efficiently while coordinating with multiple departments
- Verify insurance coverage and collect patient co-pays accurately
- Maintain strict HIPAA compliance for all patient communications
- Handle phone inquiries with empathy and professionalism
- Prepare and maintain patient records and administrative documents
- Collaborate with clinical teams to ensure smooth patient flow
Qualifications
- Minimum 1 year medical receptionist or front desk experience
- Proficiency in EHR systems and Microsoft Office Suite
- Strong knowledge of medical terminology and insurance protocols
- Exceptional customer service and conflict resolution skills
- Ability to multitask in a high-volume environment
- High school diploma or equivalent required
- CPR certification preferred
- Fluency in English and Spanish highly desirable