Job Description
Join our award-winning healthcare team in Richmond, VA as a Medical Receptionist and become the first point of contact for patients seeking exceptional care. We're seeking a compassionate professional to manage our front desk operations with precision and warmth. Enjoy a supportive environment with competitive benefits, ongoing training, and opportunities for growth within our expanding network of clinics.
Responsibilities
- Manage patient check-in/check-out procedures efficiently while maintaining HIPAA compliance
- Schedule appointments and coordinate with medical staff to optimize clinic flow
- Handle patient registration, insurance verification, and medical record updates
- Answer multi-line phone systems and triage patient inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with billing department for insurance claims processing
- Maintain a clean, organized, and welcoming reception area
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years of experience in healthcare reception or front desk role
- Proficiency in electronic health records (EHR) systems (e.g., Epic, Cerner)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment with attention to detail
- Valid CPR certification or willingness to obtain within 30 days