Job Description
Join our dynamic healthcare team as a Remote Medical Receptionist and become the first point of contact for patients in Durham, NC. We're seeking a compassionate professional to deliver exceptional virtual patient experiences while supporting our clinic's administrative operations. This fully remote role offers flexibility while maintaining the high standards of patient care our community expects.
Our ideal candidate thrives in a digital environment, excels at multitasking, and possesses strong communication skills. You'll be instrumental in coordinating patient care, managing schedules, and ensuring seamless clinic operations—all from the comfort of your home office.
Responsibilities
- Manage patient scheduling and virtual check-ins via our secure telehealth platform
- Handle patient registration, insurance verification, and electronic health record maintenance
- Coordinate patient care communications between providers, patients, and departments
- Process billing codes, claims, and financial transactions accurately
- Maintain HIPAA compliance in all digital communications and data handling
- Resolve patient inquiries and concerns with empathy and professionalism
- Support administrative team with data entry and documentation tasks
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years experience in medical reception or healthcare administration
- Proficiency with EMR systems (Epic, Athenahealth) and telehealth platforms
- Strong knowledge of medical terminology, insurance processes, and HIPAA regulations
- Exceptional communication skills with ability to de-escalate situations remotely
- Ability to work independently with minimal supervision in a home office environment
- Reliable high-speed internet and dedicated quiet workspace
- Experience with virtual scheduling tools and digital document management