Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the first point of contact for patients seeking exceptional care. This fully remote role offers the flexibility of working from home while making a tangible impact in our patients' healthcare journey. At Sun Valley Health Group, we prioritize work-life balance and professional growth in a supportive environment.
As a key member of our administrative team, you'll manage patient communications, ensure seamless appointment scheduling, and maintain accurate health records. We provide comprehensive training and state-of-the-art telehealth tools to empower your success. If you're passionate about healthcare excellence and possess exceptional organizational skills, we invite you to apply today.
Responsibilities
- Manage patient intake via phone, email, and virtual portals with exceptional professionalism
- Schedule, confirm, and coordinate telehealth appointments across multiple specialties
- Maintain accurate electronic health records (EHR) in compliance with HIPAA regulations
- Verify insurance eligibility and assist patients with billing inquiries
- Coordinate care between departments and external healthcare providers
- Process prescription refill requests and coordinate with pharmacy teams
- Assist in training new staff on administrative protocols
Qualifications
- Minimum 2 years of medical reception or administrative healthcare experience
- Proficiency with EHR systems (Epic, Cerner, or similar)
- Exceptional verbal/written communication and multitasking abilities
- Strong knowledge of medical terminology and insurance verification
- High-speed internet connection and quiet home office environment
- Certification in Medical Administration (CMAA) preferred
- Experience with telehealth platforms (Zoom, Doxy.me) required
- Ability to work independently while maintaining team collaboration