Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist in Jacksonville, FL! We're seeking a compassionate professional to provide exceptional patient experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while supporting our mission to deliver outstanding healthcare services.
Why Join Us? Work with cutting-edge telehealth systems, gain valuable medical administrative experience, and be part of a supportive team that values work-life balance. We provide all necessary equipment and training to ensure your success in this remote role.
Responsibilities
- Manage patient scheduling, registration, and insurance verification via telehealth platform
- Handle high-volume call center operations with professionalism and empathy
- Maintain accurate electronic health records (EHR) using Epic Systems
- Coordinate telehealth appointments and virtual consultations
- Process billing codes and HIPAA-compliant documentation
- Resolve patient inquiries regarding appointments, billing, and services
- Collaborate with clinical teams to ensure seamless patient care transitions
Qualifications
- Minimum 2 years of medical front desk or reception experience
- Proficiency with EHR systems (Epic, Athenahealth, or NextGen)
- Strong phone etiquette and customer service skills
- Knowledge of medical terminology and insurance protocols
- Ability to work independently in a remote environment
- High-speed internet and quiet home office setup
- Florida medical administrative certification preferred
- Experience with telehealth platforms a plus