Job Description
Join our dynamic healthcare team as a Remote Medical Receptionist and become the vital first point of contact for patients seeking exceptional care. This fully remote position offers the flexibility to work from anywhere in Seattle while supporting our mission to deliver compassionate, efficient healthcare services. You'll leverage cutting-edge telehealth platforms to manage patient communications, coordinate appointments, and maintain accurate medical records—all while enjoying a competitive benefits package including health insurance, paid time off, and professional development opportunities.
We're seeking a detail-oriented professional with a passion for patient advocacy to join our growing practice. If you thrive in a collaborative digital environment and want to make a meaningful impact in healthcare, we encourage you to apply today and take the next step in your career journey.
Responsibilities
- Manage patient scheduling and appointment coordination via HIPAA-compliant telehealth systems
- Handle inbound/outbound communications including calls, emails, and secure messaging
- Verify insurance eligibility and maintain accurate electronic health records (EHR)
- Process registration forms and ensure compliance with healthcare regulations
- Collaborate with clinical teams to optimize patient flow and care coordination
- Assist with billing inquiries and payment processing documentation
- Provide compassionate patient education on telehealth protocols and procedures
Qualifications
- Minimum 2 years of medical reception or healthcare administrative experience
- Proficiency with EHR systems (Epic, Athenahealth, or similar)
- Strong knowledge of HIPAA compliance and healthcare privacy regulations
- Exceptional verbal/written communication skills and customer service aptitude
- Ability to work independently with minimal supervision in a remote setting
- High typing speed (60+ WPM) and advanced Microsoft Office skills
- Associate's degree or certification in Medical Administration preferred