Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Chicago Medical Excellence Group. We're seeking a polished professional to be the first point of contact for our prestigious patient base. This high-impact role offers exceptional compensation and benefits in a state-of-the-art facility. If you thrive in fast-paced environments and possess exceptional patient care skills, this is your opportunity to elevate your career in Chicago's top medical practice.
Responsibilities
- Manage patient intake with precision and empathy, ensuring seamless check-in/out experiences
- Coordinate complex scheduling across 15+ specialists using Epic EHR system
- Verify insurance coverage and handle billing inquiries with 98% accuracy
- Maintain HIPAA-compliant medical records and digital filing systems
- Train junior receptionists on practice protocols and patient service standards
- Collaborate with billing department to resolve insurance discrepancies
- Oversee inventory of medical supplies and front-office equipment
Qualifications
- 3+ years of medical reception experience in a high-volume practice
- Mastery of Epic EHR and medical terminology certification required
- Proven ability to manage high-stakes patient interactions with discretion
- Expert knowledge of insurance verification (Medicare, Medicaid, commercial)
- Exceptional multitasking skills in fast-paced clinical environments
- Associate's degree in healthcare administration or related field preferred
- Spanish bilingual proficiency strongly preferred