Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Advanced Health Partners. We're seeking a polished professional to deliver exceptional patient experiences while managing complex administrative operations in our state-of-the-art Milwaukee clinic. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Wisconsin's premier medical facilities.
Responsibilities
- Coordinate patient scheduling across multiple specialties using Epic EMR
- Manage insurance verification and billing processes for 150+ daily patient encounters
- Serve as primary liaison between patients, providers, and ancillary departments
- Oversee medical records compliance and HIPAA protocols
- Train and mentor junior reception staff on customer excellence standards
- Implement process improvements for patient flow and wait time optimization
Qualifications
- 3+ years medical front desk experience with EMR proficiency
- CCMA or CMA certification preferred
- Expertise in insurance verification (Medicare, Medicaid, private payers)
- Exceptional conflict resolution and multitasking abilities
- Strong knowledge of HIPAA and healthcare compliance regulations
- Proven track record in patient satisfaction metrics