Job Description
Join Cincinnati's premier healthcare facility as a Senior Medical Receptionist and become the cornerstone of patient experiences. We're seeking a polished professional to deliver exceptional front-desque services in our state-of-the-art practice. Enjoy premium compensation, comprehensive benefits, and career advancement opportunities in a dynamic medical environment. Ideal candidates will thrive in fast-paced settings while maintaining compassionate patient care standards.
Responsibilities
- Coordinate patient scheduling with precision across multi-specialty departments
- Manage electronic health records (EHR) systems with 99% accuracy
- Handle complex insurance verification and billing procedures
- Serve as primary point of contact for patient inquiries and concerns
- Oversee front-desque operations during peak hours
- Train junior reception staff on clinic protocols
- Maintain HIPAA compliance in all patient interactions
Qualifications
- 3+ years in medical reception or patient coordination
- Expertise in Epic or EHR systems
- Certified Medical Administrative Assistant (CMA) preferred
- Exceptional communication and conflict resolution skills
- Proficiency in medical coding (ICD-10/CPT)
- Spanish bilingual certification required
- Experience with multi-line phone systems