Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Wichita Health Partners. We're seeking a polished professional to deliver exceptional patient experiences while managing complex administrative operations in our state-of-the-art facility. Enjoy premium compensation, comprehensive benefits, and a collaborative environment where your expertise directly impacts patient care quality.
As a cornerstone of our front-desk operations, you'll leverage advanced scheduling systems and medical terminology knowledge to optimize patient flow across multiple specialties. This high-impact role offers career advancement pathways and specialized training opportunities in cutting-edge healthcare administration.
Responsibilities
- Manage patient scheduling across 15+ specialists using Epic EHR system with 95% accuracy
- Coordinate insurance verification and pre-authorization processes for complex procedures
- Train and mentor junior reception staff on HIPAA compliance protocols
- Oversee front-desk inventory management and vendor relationships
- Implement patient satisfaction initiatives achieving 98% positive feedback
- Collaborate with billing department to resolve complex account discrepancies
- Develop monthly operational reports for departmental improvement
Qualifications
- 5+ years medical reception experience with multi-specialty practice
- Advanced Epic EHR certification with scheduling module expertise
- Proven HIPAA compliance knowledge and audit experience
- Exceptional conflict resolution skills with diverse patient populations
- Associate's degree in Healthcare Administration or equivalent
- Spanish bilingual certification preferred
- Proficiency in Microsoft Office Suite with advanced Excel skills