Job Description
Join Riverside Medical Center as a Lead Medical Receptionist and become the cornerstone of our patient experience. We're seeking a highly skilled professional to manage our front desk operations with precision and compassion. This premium role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a state-of-the-art healthcare facility.
As a key member of our administrative team, you'll ensure seamless patient flow, maintain accurate records, and represent our commitment to exceptional care. If you thrive in dynamic environments and possess exceptional communication skills, we encourage you to apply today.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Coordinate insurance verification and billing documentation
- Maintain electronic health records (EHR) systems with 99% accuracy
- Supervise front desk staff and delegate daily tasks
- Handle sensitive patient information with HIPAA compliance
- Coordinate multi-specialty appointment scheduling
- Resolve patient inquiries and concerns promptly
- Collaborate with clinical teams to optimize patient flow
Qualifications
- Minimum 3 years of medical reception experience
- Proficiency in Epic or EHR systems
- Exceptional multitasking and time management abilities
- Strong knowledge of medical terminology and insurance protocols
- Proven leadership experience in healthcare settings
- Certified Medical Administrative Assistant (CMAA) preferred
- Ability to remain calm under pressure during high-volume periods
- Spanish fluency highly desirable