Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Central Valley Health Partners. We're seeking a compassionate professional to deliver exceptional patient experiences while supporting our state-of-the-art medical facility. Enjoy premium benefits, career growth opportunities, and a supportive environment in Fresno's thriving healthcare sector.
As a cornerstone of our patient care team, you'll manage front desk operations with precision and empathy. This high-paying role combines administrative excellence with meaningful patient interaction in a collaborative setting. We offer competitive compensation, comprehensive health benefits, and paid time off to support your professional journey.
Responsibilities
- Manage patient intake, scheduling, and registration using Epic EHR systems
- Coordinate insurance verification and billing processes with precision
- Lead front desk operations during peak hours while mentoring reception staff
- Handle sensitive patient information with HIPAA compliance
- Collaborate with clinical teams to ensure seamless patient flow
- Resolve patient inquiries and concerns with exceptional service
- Maintain medical supply inventory and equipment readiness
- Support patient education initiatives for preventive care
Qualifications
- Minimum 3 years medical reception experience in a busy clinic
- Expertise in Epic EHR and practice management software
- Strong knowledge of medical terminology and insurance protocols
- Certified Medical Administrative Assistant (CMAA) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure clinical environments
- Proven leadership experience with front desk teams
- Bilingual English/Spanish proficiency highly desirable