Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Baltimore Health Partners! We're seeking a compassionate professional to be the first point of contact for patients in our state-of-the-art facility. Enjoy competitive benefits, career growth opportunities, and a supportive environment where your expertise truly makes a difference.
As a cornerstone of our patient experience, you'll manage front desk operations with precision while embodying our commitment to exceptional care. Our modern clinic features advanced EHR systems and a collaborative team culture focused on patient wellness.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and warmth
- Schedule appointments across multiple specialties using Epic EHR systems
- Verify insurance eligibility and collect co-pays accurately
- Coordinate with clinical teams to ensure seamless patient flow
- Maintain confidential patient records and HIPAA compliance
- Handle multi-line phone system with professional call routing
- Assist with medical billing coding and documentation
Qualifications
- 3+ years medical reception experience in a clinical setting
- Proficiency with EHR systems (Epic preferred)
- Certified Medical Administrative Assistant (CMA) or equivalent
- Exceptional communication and conflict resolution skills
- Strong knowledge of medical terminology and insurance protocols
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Experience with scheduling software (e.g., Zocdoc)