Job Description
Join Anchorage Medical Group as a Lead Medical Receptionist and become the cornerstone of our premium healthcare practice. We're seeking a polished, patient-focused professional to manage our front desk operations with exceptional efficiency and warmth. This high-impact role offers competitive compensation, comprehensive benefits, and the opportunity to work in Anchorage's leading medical environment. If you thrive in fast-paced settings and take pride in delivering outstanding patient experiences, apply today to elevate your career in healthcare administration.
Responsibilities
- Manage patient intake, check-in/check-out processes, and appointment scheduling using EHR systems
- Handle insurance verification, billing inquiries, and financial counseling with precision
- Maintain HIPAA compliance protocols for all patient data and communications
- Coordinate with clinical staff to ensure seamless patient flow and operational efficiency
- Oversee front desk inventory, supply management, and facility presentation
- Train and mentor junior reception staff on best practices
- Resolve patient concerns with empathy and professionalism
Qualifications
- Minimum 3 years of medical reception or healthcare administrative experience
- Expertise in EHR systems (Epic, Cerner, or similar)
- Certified Medical Administrative Assistant (CMAA) or equivalent preferred
- Exceptional multitasking abilities with attention to detail
- Strong knowledge of medical terminology and insurance protocols
- Proven conflict resolution and customer service skills
- Ability to maintain composure in high-pressure situations