Job Description
Join our award-winning healthcare team as a Lead Medical Receptionist at Bayfront Health's St. Petersburg flagship facility. We're seeking a polished professional to elevate our patient experience through exceptional front desk operations. This high-impact role offers competitive compensation and growth opportunities within Florida's premier medical network. Why Apply?
- Comprehensive benefits package including health/dental/vision
- 401(k) with employer match
- Tuition reimbursement program
- Paid time off + 12 observed holidays
Responsibilities
- Coordinate patient intake, check-in/check-out processes with precision
- Manage electronic health records (Epic systems proficiency required)
- Handle multi-line phone systems and triage communications
- Verify insurance coverage and process billing documentation
- Train and mentor junior reception staff
- Collaborate with clinical teams to optimize patient flow
- Maintain HIPAA compliance in all interactions
Qualifications
- 3+ years medical reception experience in specialty practice
- Epic EHR certification or equivalent EMR proficiency
- Proven patient satisfaction scores >95%
- Florida medical office compliance knowledge
- Bilingual (English/Spanish) preferred
- Associates degree in healthcare administration
- Advanced appointment scheduling expertise