Job Description
Join Plano's premier multi-specialty medical practice as a Lead Medical Receptionist. We're seeking a polished, patient-centric professional to deliver exceptional front-desexperiences in our state-of-the-art facility. This high-impact role combines administrative excellence with clinical coordination, offering significant growth potential in a collaborative environment.
Why Join Us?
- Industry-leading compensation with performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with employer match
- Tuition reimbursement for medical certifications
- Modern practice with advanced EHR systems
Responsibilities
- Manage patient intake, registration, and insurance verification with 99% accuracy
- Coordinate complex scheduling across 15+ specialists using Epic EMR
- Lead front-desex team performance and training initiatives
- Handle confidential patient records in HIPAA-compliant systems
- Resolve patient concerns with empathy and solution-oriented communication
- Collaborate with clinical staff on patient flow optimization
- Process billing collections and third-party reimbursements
Qualifications
- 3+ years medical reception experience in specialty practice
- Epic EMR certification or equivalent EHR proficiency
- Expert knowledge of CPT/ICD-10 coding and insurance protocols
- Bilingual (English/Spanish) certification preferred
- Proven patient satisfaction scores >95%
- Associate's degree in Healthcare Administration or related field
- Advanced Microsoft Office Suite skills with data analysis capabilities