Job Description
Join our award-winning healthcare team as a Medical Receptionist at Desert Ridge Medical Center in Glendale, AZ. We're seeking a compassionate professional to be the first point of contact for patients, delivering exceptional service while supporting our medical staff. Enjoy competitive benefits, modern facilities, and a collaborative environment focused on patient care excellence.
Responsibilities
- Manage patient check-in/out processes efficiently using Epic EHR systems
- Schedule appointments, verify insurance, and collect co-pays
- Maintain accurate medical records and confidentiality (HIPAA compliance)
- Coordinate with clinical teams for patient flow optimization
- Handle phone triage and resolve patient inquiries
- Process billing and coding documentation
- Assist with administrative tasks including supply inventory
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years experience in medical reception/front desk role
- Proficiency in EHR systems (Epic, Athenahealth) and MS Office
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Current CPR certification and HIPAA training
- Spanish bilingual proficiency highly desirable