Job Description
Join our award-winning healthcare team at HealthFirst Medical Center, where patient care meets excellence! We're seeking a compassionate and professional Medical Receptionist to be the first point of contact for our patients in Indianapolis. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in a medical setting. Enjoy competitive benefits, career growth opportunities, and a supportive work culture. Apply today to become part of our mission to provide outstanding healthcare to our community!
Responsibilities
- Manage patient check-in/out procedures efficiently while maintaining accurate records
- Schedule appointments across multiple departments using EHR systems (Epic preferred)
- Verify insurance coverage and collect co-pays with precision
- Handle patient inquiries via phone, email, and in-person with empathy and professionalism
- Prepare and maintain confidential medical files in compliance with HIPAA regulations
- Coordinate with clinical staff to ensure seamless patient flow and wait times
- Process medical billing documentation and assist with coding when needed
Qualifications
- High school diploma or equivalent; associate's degree in healthcare administration preferred
- 1+ years of experience in medical reception or front desk healthcare role
- Proficiency with EHR systems (Epic, Athenahealth, or similar)
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional communication and conflict resolution skills
- Certification in Medical Reception (CMR) or willingness to obtain within 6 months
- Ability to multitask in a high-volume environment while maintaining composure
- Valid CPR certification or willingness to obtain upon hire