Job Description
Join our award-winning healthcare team at Durham Medical Group, where patient care meets excellence. We're seeking a compassionate Medical Receptionist to be the first point of contact for our diverse patient population. Enjoy a collaborative environment, competitive benefits, and opportunities for professional growth in one of North Carolina's most vibrant medical communities.
Responsibilities
- Manage patient check-in/out processes efficiently while maintaining HIPAA compliance
- Schedule appointments and coordinate with clinical staff for optimal patient flow
- Handle patient inquiries via phone, email, and in-person with exceptional service
- Maintain accurate patient records in our EHR system (Epic experience preferred)
- Process insurance verifications and manage billing documentation
- Prepare charts and ensure exam rooms are stocked and ready
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 1+ years experience in healthcare administration or reception
- Proficiency in medical terminology and insurance protocols
- Exceptional communication and multitasking abilities
- Strong attention to detail and problem-solving skills
- Ability to work in a fast-paced environment with emotional intelligence
- Basic knowledge of EHR systems (Epic, Medent, etc.)