Job Description
Join our award-winning healthcare team as a Medical Receptionist and become the welcoming face of our Fresno practice! We're seeking a compassionate professional to deliver exceptional patient experiences while supporting our medical staff. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment. If you thrive in fast-paced settings and are passionate about healthcare administration, apply today to make a meaningful impact in our community.
Responsibilities
- Manage patient check-in/check-out processes efficiently while maintaining HIPAA compliance
- Schedule appointments and coordinate referrals across multiple departments
- Verify insurance information and update patient records in EHR systems
- Handle incoming calls and triage patient inquiries to appropriate staff
- Process payments, handle billing inquiries, and assist with revenue cycle tasks
- Maintain organized reception area and ensure compliance with sanitation protocols
- Collaborate with clinical team to ensure seamless patient flow and care coordination
Qualifications
- High school diploma or equivalent; medical office certification preferred
- Minimum 1 year experience in healthcare administration or front desk role
- Proficiency with EHR systems (Epic, eClinicalWorks) and Microsoft Office Suite
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional customer service skills with ability to de-escalate sensitive situations
- Detail-oriented with ability to multitask in high-volume environment
- Valid CPR certification and willingness to obtain within 30 days of hire