Job Description
Join our award-winning healthcare team as a Medical Receptionist at Bluegrass Health Partners! We're seeking a compassionate professional to serve as the first point of contact for our patients. This role combines administrative excellence with patient-centered care in a state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
As a key member of our front desk team, you'll contribute to our mission of delivering exceptional healthcare experiences. We offer flexible scheduling, paid time off, and opportunities for professional development within our expanding network of clinics.
Responsibilities
- Greet patients warmly, verify insurance information, and manage efficient check-in/check-out processes
- Coordinate multi-specialty appointments and maintain accurate scheduling across 15+ provider calendars
- Handle confidential patient data using Epic EMR system with 99.5% data accuracy
- Resolve patient inquiries regarding billing, referrals, and clinical procedures
- Process medical records requests and maintain HIPAA-compliant documentation
- Collaborate with nursing staff to optimize patient flow and reduce wait times
- Assist with inventory management for front office supplies and patient education materials
Qualifications
- High school diploma or equivalent required; Associate's degree in healthcare administration preferred
- Minimum 2 years experience in medical office or clinical setting
- Proficiency in scheduling software (Epic EMR experience required)
- Strong knowledge of medical terminology and insurance verification protocols
- Exceptional interpersonal skills with ability to de-escalate patient concerns
- Detail-oriented with demonstrated ability to manage multiple priorities
- Current BLS/CPR certification (or willingness to obtain within 30 days)
- Must pass background check and drug screening