Job Description
Join our award-winning healthcare team as a Medical Receptionist at Santa Ana Medical Center! We're seeking a compassionate professional to be the first point of contact for our diverse patient community. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. If you excel in patient care and thrive in dynamic settings, apply today to make a meaningful impact in Santa Ana's healthcare landscape.
Responsibilities
- Manage patient check-in/out procedures with efficiency and warmth
- Schedule appointments across multiple departments using EHR systems
- Verify insurance coverage and collect patient information accurately
- Handle multi-line phone system and triage urgent calls
- Maintain organized medical records and confidential documentation
- Coordinate with clinical staff to ensure smooth patient flow
- Process payments and manage billing inquiries
Qualifications
- Minimum 2 years medical front desk/reception experience
- Proficiency with EHR systems (Epic or Athena preferred)
- Strong knowledge of medical terminology and insurance protocols
- Excellent communication and multitasking abilities
- Spanish bilingual proficiency required
- CPR certification or willingness to obtain
- Ability to work flexible shifts including occasional weekends