Job Description
Join our award-winning healthcare team at Southwest Medical Center, Albuquerque's leading multi-specialty clinic. We're seeking a compassionate and detail-oriented Medical Receptionist to be the first point of contact for our patients. This role offers competitive pay, comprehensive benefits, and opportunities for professional growth in a supportive environment.
As a cornerstone of our patient experience, you'll manage front desk operations, coordinate care teams, and ensure seamless clinic workflows. We value professionalism, cultural sensitivity, and a passion for healthcare excellence. If you thrive in dynamic settings and want to make a difference in patients' lives, apply today!
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Schedule and confirm appointments across multiple specialties
- Verify insurance eligibility and maintain accurate patient records
- Handle confidential information with HIPAA compliance
- Coordinate with clinical staff to optimize patient flow
- Process payments and manage billing inquiries
- Maintain clean, organized reception area
- Assist with administrative tasks as needed
Qualifications
- High school diploma or equivalent; medical office certification preferred
- Minimum 2 years medical reception/front desk experience
- Proficiency in EHR systems (Epic/NextGen a plus)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask in fast-paced environments
- Knowledge of medical terminology and insurance protocols
- Bilingual (English/Spanish) strongly preferred