Job Description
Join our award-winning healthcare team as a Medical Receptionist at Durham Regional Medical Center! We're seeking a compassionate professional to serve as the first point of contact for patients, ensuring exceptional experiences while supporting clinical operations. Enjoy competitive pay, comprehensive benefits, and a collaborative environment in one of North Carolina's fastest-growing healthcare markets.
Responsibilities
- Manage patient check-in/out procedures with efficiency and empathy
- Schedule appointments and maintain accurate electronic health records
- Verify insurance coverage and process billing documentation
- Coordinate with clinical staff to ensure seamless patient flow
- Handle patient inquiries via phone, email, and in-person
- Maintain strict confidentiality of protected health information
- Assist with medical supply inventory and office management
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years medical office or customer service experience
- Proficiency in EHR systems (Epic/Meditech) a plus
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic medical terminology knowledge
- Ability to work in fast-paced, high-stress environment
- BLS/CPR certification preferred