Job Description
Welcome to CharMed Associates, where your career in healthcare meets a supportive, modern environment. We are seeking a dedicated Medical Receptionist to join our growing team in Charlotte, NC. We pride ourselves on a patient-centric approach and offer a remote-friendly schedule designed to enhance work-life balance.
In this pivotal role, you will be the welcoming face of our practice, ensuring every patient feels valued while managing essential administrative operations. We utilize state-of-the-art technology to streamline your workflow, allowing you to focus on what matters most: patient care.
Responsibilities
- Greet patients warmly upon arrival and manage the front desk reception area with professionalism.
- Verify patient insurance information and update medical records accurately using our EHR system.
- Schedule appointments, manage confirmations, and handle rescheduling requests efficiently via phone and email.
- Answer incoming calls, screen visitors, and route inquiries to the appropriate department or provider.
- Process payments, handle co-pays, and generate invoices for services rendered with precision.
- Maintain a clean, organized, and professional reception area for patients and staff.
- Assist with basic medical billing inquiries and provide excellent customer service support.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in a medical receptionist or administrative role is preferred.
- Proficiency in electronic health record (EHR) systems (e.g., Epic, Cerner, AthenaHealth) is a plus.
- Strong knowledge of medical terminology and insurance verification processes.
- Excellent verbal and written communication skills with a friendly demeanor.
- Ability to work independently and reliably in a remote/hybrid setting.
- Basic computer skills and ability to learn new software quickly.