Job Description
Are you a compassionate and organized professional ready to make a real difference in patients' lives? Fresno Family Health Center is seeking a dedicated Medical Receptionist to join our growing team immediately. We pride ourselves on providing top-tier healthcare services, and we are looking for someone who embodies our commitment to excellence and patient care.
In this role, you will be the first point of contact for our community, ensuring a welcoming and efficient experience for every visitor. If you have a knack for communication and a desire to work in a supportive medical environment, we encourage you to apply today for this exciting opportunity.
Responsibilities
- Greet and Check-in: Welcome patients warmly upon arrival, verify their identities, and collect necessary demographic and insurance information accurately.
- Phone Management: Answer incoming calls professionally, answer routine inquiries, and route messages to the appropriate medical staff promptly.
- Appointment Scheduling: Manage the daily schedule, book new appointments, confirm upcoming visits, and reschedule as needed to optimize clinic flow.
- Administrative Support: Handle incoming and outgoing mail, file medical records, and assist with data entry into our Electronic Health Records (EHR) system.
- Insurance Verification: Review patient insurance cards, verify coverage details, and collect copayments or outstanding balances when applicable.
- Front Desk Operations: Maintain a clean, organized, and welcoming reception area for patients and visitors.
- Communication: Act as a liaison between patients and providers, ensuring clear and accurate transfer of information.
Qualifications
- Education: High school diploma or GED required; completion of a medical receptionist program is preferred.
- Experience: Previous experience in a medical front-desk or administrative role is highly desirable.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with EMR/EHR software (e.g., AthenaHealth, Epic) is a plus.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Attention to Detail: Ability to manage multiple tasks simultaneously while maintaining high accuracy in data entry and patient records.
- Regulatory Knowledge: Basic understanding of HIPAA compliance and medical terminology.
- Availability: Must be available to work a full-time schedule, including some weekends or evenings if required by clinic operations.