Job Description
Join Our Dynamic Healthcare Team in Louisville, KY!
We are currently seeking a dedicated and Medical Receptionist to join our practice immediately. If you are a detail-oriented professional with a passion for patient care and excellent organizational skills, we want to meet you. This is an opportunity to work in a supportive environment where your contributions make a real difference in the lives of our patients.
As the first point of contact for our facility, you will set the tone for the patient experience. We offer competitive pay, a friendly work culture, and opportunities for professional growth.
Responsibilities
- Greet Patients: Welcome patients warmly and professionally upon arrival, ensuring a positive first impression.
- Front Desk Operations: Manage multi-line phone systems, answer inquiries, and direct calls efficiently.
- Scheduling: Coordinate patient appointments using practice management software, including rescheduling and cancellations.
- Insurance Verification: Verify patient insurance coverage and collect co-pays accurately.
- Record Management: Update and maintain accurate electronic health records (EHR) and patient files.
- Administrative Support: Assist with data entry, filing, and processing mail as needed.
- Customer Service: Handle patient concerns with empathy and resolve issues promptly.
Qualifications
- Education: High School Diploma or GED required; post-secondary education in Healthcare Administration is a plus.
- Experience: Previous experience in a medical or dental front desk setting is preferred.
- Skills: Proficient in Microsoft Office Suite and medical scheduling software (e.g., AthenaHealth, Epic).
- Communication: Strong verbal and written communication skills.
- Interpersonal: Ability to work well in a team environment and interact effectively with diverse populations.
- Professionalism: Knowledge of HIPAA regulations and patient confidentiality standards.