Job Description
Are you a compassionate professional looking to make a real impact in the healthcare community? Austin Family Health is currently seeking a dedicated Medical Receptionist to join our dynamic team. We are committed to providing top-tier patient care and are looking for someone who embodies our core values of excellence, integrity, and empathy.
In this pivotal role, you will be the face of our clinic, ensuring every patient feels valued and welcomed from the moment they arrive. We offer a competitive compensation package, comprehensive benefits, and a supportive culture that fosters professional growth.
Key Highlights:
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Full benefits package including medical, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Professional development and training opportunities.
Responsibilities
- Patient Intake: Greet patients warmly upon arrival, verify their identities, and guide them through the check-in process efficiently.
- Scheduling Management: Schedule and confirm patient appointments using our EHR system, managing reminders to reduce no-shows.
- Insurance & Billing: Verify patient insurance coverage, explain financial responsibilities, and process payments accurately.
- Communication: Answer incoming calls professionally, triage inquiries, and transfer messages to appropriate medical staff.
- Administrative Support: Maintain a clean, organized reception area; manage medical records, filing, and inventory.
- Problem Solving: Handle patient complaints or issues with patience and diplomacy, escalating complex matters when necessary.
Qualifications
- Education: High school diploma or equivalent is required; medical receptionist certification is a plus.
- Experience: Minimum of 1-2 years of experience in a medical or front-desk reception role preferred.
- Technical Proficiency: Must be proficient with Electronic Health Records (EHR) software and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Attention to Detail: Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Compliance: Knowledge of HIPAA regulations and patient privacy standards is essential.