Job Description
Join our award-winning healthcare team as a Medical Receptionist at Desert Springs Medical Group! We're seeking a compassionate professional to be the first point of contact for our patients in Tucson, AZ. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make a real difference. If you thrive in dynamic healthcare settings and excel at patient-centered communication, apply today to become part of our family!
Responsibilities
- Deliver exceptional patient experiences through warm greeting and efficient check-in/check-out processes
- Manage appointment scheduling, cancellations, and waitlist coordination using Epic EMR systems
- Verify insurance coverage, collect co-pays, and process billing transactions accurately
- Maintain strict HIPAA compliance while handling sensitive patient records and information
- Coordinate with clinical staff to ensure seamless patient flow and departmental communication
- Prepare and maintain medical charts, forms, and administrative documentation
- Assist with telehealth appointments and virtual patient support initiatives
Qualifications
- High school diploma or equivalent; Associate's degree in healthcare administration preferred
- Minimum 2 years of medical office or healthcare reception experience required
- Proficiency in EMR/EHR systems (Epic experience highly valued)
- Exceptional interpersonal skills with ability to de-escalate patient concerns
- Strong organizational abilities with attention to detail in high-volume settings
- Knowledge of medical terminology, insurance verification, and billing procedures
- Certification in Medical Administrative Assisting (CMAA) or equivalent preferred