Job Description
Join our award-winning medical practice in Durham, NC as a Remote-Friendly Medical Receptionist! We're seeking a compassionate professional to deliver exceptional patient experiences through seamless virtual and in-office coordination. Enjoy flexible remote work options while making a real impact in healthcare administration.
What We Offer:
- Hybrid work model (3 remote days/week)
- Comprehensive health benefits package
- Professional development stipend
- Modern HIPAA-compliant home office setup
- Competitive compensation + performance bonuses
Responsibilities
- Manage patient scheduling via EHR systems (Epic/Cerner experience preferred)
- Handle virtual check-ins and telehealth coordination
- Verify insurance eligibility and process billing claims
- Maintain secure electronic health records with 100% accuracy
- Deliver exceptional patient communication across multiple channels
- Coordinate with clinical teams for efficient patient flow
- Manage appointment reminders and follow-ups
Qualifications
- Minimum 2 years medical reception experience
- Proficiency with EHR/EMR systems and medical terminology
- Remote work capability with dedicated quiet space
- Strong data entry skills with 98%+ accuracy
- HIPAA compliance certification (or willingness to obtain)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced healthcare environment