Job Description
Join our award-winning healthcare team as a Remote-Friendly Medical Receptionist at Durham Health Partners! We're seeking a compassionate professional to serve as the first point of contact for our patients while enjoying flexible remote work options. You'll play a vital role in delivering exceptional patient experiences through seamless scheduling, accurate medical documentation, and warm communication. Our modern practice offers competitive benefits, professional development opportunities, and a supportive environment where your contributions make a real difference in community health.
What We Offer:
- Hybrid work model (3 remote days/week)
- Comprehensive health insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement programs
Responsibilities
- Manage patient scheduling via EHR system with 98% accuracy
- Handle patient registration, insurance verification, and HIPAA-compliant data entry
- Coordinate telehealth appointments and virtual check-ins
- Process payments, billing inquiries, and insurance claims
- Assist providers with clinical documentation preparation
- Resolve patient concerns with empathy and professionalism
- Maintain secure medical records and confidentiality protocols
Qualifications
- Minimum 2 years medical reception experience
- Proficiency in Epic or EHR systems
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and multitasking abilities
- Remote work setup with reliable high-speed internet
- Certified Medical Administrative Assistant (CMAA) preferred
- Ability to work independently while collaborating with team members