Job Description
Join Louisville Health Partners as a Remote-Friendly Medical Receptionist and become the heart of our patient care team! We're seeking a compassionate professional to deliver exceptional administrative support while enjoying the flexibility of remote work options. This hybrid role combines in-office coordination with telehealth assistance, allowing you to serve patients from anywhere in Kentucky while maintaining our high standards of care.
Our state-of-the-art facility offers modern amenities, competitive benefits, and a supportive environment where your contributions directly impact patient experiences. If you thrive in fast-paced healthcare settings and value work-life balance, this opportunity is perfect for you.
Responsibilities
- Manage patient scheduling, registrations, and insurance verification via telehealth and in-person systems
- Coordinate virtual patient check-ins and telehealth appointments using HIPAA-compliant platforms
- Maintain accurate electronic health records (EHR) and confidential patient information
- Assist with medical billing coding and processing insurance claims remotely
- Handle patient inquiries via phone, email, and secure messaging platforms
- Collaborate with clinical teams to ensure seamless patient care coordination
- Process prescriptions and coordinate medication deliveries
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years of medical reception or administrative healthcare experience
- Proficiency with EHR systems (Epic, Athenahealth) and telehealth platforms
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication skills with ability to de-escalate sensitive situations
- Ability to work independently with minimal supervision in remote setting
- Valid Kentucky driver's license and reliable transportation for occasional on-site visits
- Proficient in Microsoft Office and video conferencing tools