Job Description
Join our dynamic healthcare team as a Remote-Friendly Triage Nurse and become the vital first point of contact for patients seeking medical guidance. MediCall Health Solutions offers a modern, flexible work environment where you can leverage your clinical expertise while enjoying the benefits of remote work. You'll assess patient symptoms, prioritize care needs, and coordinate with healthcare providers—all while making a meaningful impact on community health.
We provide comprehensive training, competitive benefits, and state-of-the-art telehealth technology to support your success. If you're passionate about patient-centered care and value work-life balance, this is your opportunity to thrive in a supportive, innovative setting.
Responsibilities
- Assess patient symptoms via phone, video, and digital triage tools to determine urgency and appropriate care pathways
- Provide evidence-based medical advice and education to patients across diverse age groups
- Collaborate with physicians and specialists to coordinate patient care and facilitate referrals
- Maintain accurate electronic health records while adhering to HIPAA compliance standards
- Manage high-volume call queues with exceptional time management and prioritization skills
- Participate in continuous quality improvement initiatives to enhance patient outcomes
Qualifications
- Active RN license in North Carolina with minimum 2 years clinical experience
- BLS certification and current ACLS preferred
- Proficiency in telehealth platforms and electronic medical records (EMR) systems
- Exceptional critical thinking and decision-making abilities in urgent care scenarios
- Strong communication skills with ability to de-escalate sensitive situations
- Experience in telephone triage or urgent care settings highly desirable
- Self-motivated with demonstrated ability to work independently in remote environments