Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist in Jacksonville, FL! We're seeking a compassionate professional to deliver exceptional patient experiences from home while supporting our busy practice. Enjoy flexible remote work with competitive benefits and career growth opportunities in one of Florida's fastest-growing healthcare markets.
Responsibilities
- Manage patient scheduling and virtual check-ins via our HIPAA-compliant telehealth platform
- Handle phone triage, appointment confirmations, and insurance verification
- Maintain accurate electronic health records (EHR) in Epic systems
- Coordinate with clinical staff for patient care coordination
- Process billing inquiries and collect copayments securely
- Support patient portal communications and digital health initiatives
Qualifications
- 2+ years medical reception or front desk experience in healthcare
- Proficiency with EHR systems (Epic/Cerner preferred)
- Strong customer service skills with conflict resolution abilities
- High-speed home internet and dedicated workspace
- Florida Medical Assistant or Administrative Certification preferred
- Ability to work independently with minimal supervision