Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and transform patient experiences from the comfort of your home. We're seeking a compassionate professional to serve as the first point of contact for our patients, delivering exceptional virtual support while maintaining the highest standards of confidentiality and efficiency. This fully remote position offers the flexibility to work from anywhere in Missouri while making a meaningful impact on patient care coordination.
Our ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and is passionate about healthcare administration. You'll be instrumental in streamlining our patient intake process, managing digital health records, and ensuring seamless communication between patients and clinical staff. Enjoy competitive benefits, including health insurance, retirement plans, and professional development opportunities.
Responsibilities
- Manage virtual patient intake processes including scheduling, registration, and insurance verification
- Handle incoming calls, emails, and messages with professionalism and empathy
- Maintain accurate electronic health records (EHR) and patient databases
- Coordinate with clinical teams to ensure smooth patient flow and appointment adherence
- Process billing inquiries and assist with insurance documentation
- Implement HIPAA-compliant protocols for all patient communications
- Train on specialized healthcare software and telemedicine platforms
Qualifications
- High school diploma or equivalent; medical administrative certification preferred
- 2+ years of experience in medical reception or healthcare administration
- Proficiency with EHR systems (e.g., Epic, Cerner) and scheduling software
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong attention to detail and multitasking capabilities
- Working knowledge of medical terminology and insurance processes
- Reliable high-speed internet and dedicated home office setup
- Ability to work independently while collaborating with remote teams