Job Description
Join Carolina Health Partners as a Remote Medical Receptionist and become the first point of contact for our patients in Charlotte, NC. Enjoy the flexibility of remote work while supporting our state-of-the-art healthcare operations. We offer competitive benefits, professional development opportunities, and a collaborative virtual environment. Perfect candidates will thrive in fast-paced settings and possess exceptional communication skills.
Responsibilities
- Manage patient scheduling via telehealth platforms and EHR systems
- Handle patient inquiries via phone, email, and secure messaging
- Verify insurance coverage and maintain accurate patient records
- Coordinate with clinical teams to ensure seamless patient flow
- Process billing forms and assist with insurance claims
- Support patient onboarding for virtual consultations
- Maintain HIPAA compliance in all digital communications
Qualifications
- 2+ years of medical reception or front desk experience
- Proficiency with EHR systems (e.g., Epic, Cerner) and scheduling software
- Strong knowledge of medical terminology and insurance protocols
- Exceptional verbal/written communication skills
- Ability to multitask in a remote work environment
- High-speed internet and quiet home office setup
- North Carolina medical office certification preferred