Job Description
Join Oakland Health Partners as a Remote Medical Receptionist and become the friendly voice of our healthcare team! We're seeking a compassionate professional to deliver exceptional patient experiences while working fully remotely. Enjoy the flexibility of home-based work with competitive benefits and a collaborative culture focused on patient care excellence.
Why Join Us?
- 100% remote work arrangement
- Comprehensive health & wellness benefits
- Professional development opportunities
- Modern digital health tools
- Supportive, patient-centered environment
Responsibilities
- Manage patient scheduling via Epic EHR system with precision and empathy
- Handle incoming calls and digital communications with professionalism
- Verify insurance eligibility and collect patient information accurately
- Assist with telehealth appointment coordination and virtual check-ins
- Maintain HIPAA-compliant digital records and documentation
- Coordinate with clinical teams to ensure seamless patient flow
- Process billing inquiries and payment arrangements
Qualifications
- Minimum 2 years medical reception or front desk experience
- Proficiency with EHR systems (Epic preferred)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Certified Medical Administrative Assistant (CMAA) preferred
- High-speed internet and quiet home office setup
- CA state residency required