Job Description
Join Oakland Health Partners as a Remote Medical Receptionist and become the frontline of patient care from the comfort of your home! We're seeking a compassionate professional to deliver exceptional virtual support for our busy medical practice. This full-time remote role offers the flexibility to work remotely while making a meaningful impact in healthcare.
Why Join Us? Competitive compensation, comprehensive benefits package, flexible scheduling options, and ongoing professional development. Be part of a mission-driven team committed to advancing community health through innovative telehealth solutions.
Responsibilities
- Manage virtual patient intake, scheduling, and registration via our HIPAA-compliant telehealth platform
- Handle insurance verification and billing inquiries with precision
- Coordinate with healthcare providers to ensure seamless patient care workflows
- Maintain accurate electronic health records (EHR) in compliance with healthcare regulations
- Deliver exceptional patient communication via phone, email, and secure messaging
- Assist with telehealth appointment troubleshooting and technical support
- Collaborate with medical staff to optimize patient experience and operational efficiency
Qualifications
- Minimum 2 years of medical reception or healthcare administrative experience
- Proficiency with EHR systems (Epic, Athenahealth, or similar)
- Strong knowledge of medical terminology, insurance processes, and HIPAA regulations
- Exceptional communication skills with demonstrated empathy and professionalism
- Ability to multitask effectively in a fast-paced virtual environment
- High-speed internet connection and dedicated home office setup
- Valid California medical assistant certification or equivalent preferred