Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Desert Valley Medical Group. We're seeking a polished professional to deliver exceptional patient experiences while managing complex administrative operations in our state-of-the-art Phoenix facility. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within one of Arizona's leading medical networks.
As the first point of contact for our patients, you'll embody our commitment to compassionate care while ensuring seamless clinic operations. This high-impact role combines clinical coordination with patient advocacy in a dynamic, patient-centered environment.
Responsibilities
- Manage multi-specialty appointment scheduling with precision and patient preference optimization
- Oversee patient intake processes including registration, insurance verification, and medical history documentation
- Coordinate with clinical staff to ensure efficient patient flow and minimize wait times
- Handle patient inquiries with empathy and accuracy, resolving concerns at first contact
- Maintain strict HIPAA compliance for all patient records and communications
- Assist with billing processes, claims submission, and revenue cycle management
- Train and mentor new reception staff on clinic protocols and customer service standards
Qualifications
- 3+ years of medical reception experience in a multi-specialty clinic or hospital setting
- Expert knowledge of medical terminology, insurance protocols, and EHR systems (Epic preferred)
- Proven ability to manage high-volume scheduling with 95%+ accuracy
- Exceptional communication skills with demonstrated conflict resolution abilities
- Certified Medical Administrative Assistant (CMAA) or equivalent credential
- Proficiency in Microsoft Office Suite and medical scheduling software
- Ability to multitask efficiently while maintaining exceptional attention to detail
- Professional demeanor with strong cultural competence in diverse healthcare environments