Job Description
Join Hawaii's premier healthcare facility as a Senior Medical Receptionist at Pacific Medical Center. We're seeking a polished professional to elevate our patient experience in our state-of-the-art Honolulu clinic. This high-paying role combines competitive compensation with comprehensive benefits including health insurance, retirement plans, and generous PTO.
As the first point of contact for our diverse patient population, you'll embody our commitment to compassionate care while managing complex administrative workflows. Our ideal candidate thrives in fast-paced environments and possesses exceptional communication skills to bridge the gap between patients and medical staff.
Why join us? We offer career advancement opportunities, ongoing professional development, and a supportive culture that values work-life balance. Apply today to become part of Hawaii's leading healthcare team.
Responsibilities
- Manage patient scheduling across multiple specialties using Epic EMR system
- Verify insurance eligibility and coordinate benefits for complex cases
- Lead front desk operations during peak hours with 5+ concurrent check-ins
- Train and mentor junior reception staff on HIPAA compliance protocols
- Process electronic claims and manage billing documentation
- Coordinate telehealth appointments and virtual patient onboarding
- Implement patient feedback systems to improve service quality
- Collaborate with department heads on process optimization initiatives
Qualifications
- 3+ years of medical reception experience in multi-specialty practice
- Expertise in Epic EMR or comparable healthcare IT systems
- Certification in Medical Administrative Assisting (CMAA) preferred
- Advanced knowledge of HIPAA and healthcare privacy regulations
- Proven ability to handle high-pressure situations with grace
- Proficiency in medical billing and insurance verification processes
- Exceptional conflict resolution and de-escalation skills
- Fluency in English and additional Pacific Island language preferred