Job Description
Join Indianapolis Health Partners as a Senior Medical Receptionist and elevate your career in premium healthcare administration. We're seeking a polished professional to deliver exceptional patient experiences in our state-of-the-art Indianapolis facility. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your expertise directly impacts patient satisfaction and clinic efficiency.
This high-impact role combines administrative precision with compassionate patient care. You'll be the first point of contact for our diverse patient base, ensuring seamless operations while maintaining the highest standards of medical confidentiality and service excellence. Ideal candidates thrive in fast-paced settings and possess exceptional communication skills.
Responsibilities
- Manage patient scheduling, registration, and insurance verification with 99% accuracy
- Coordinate multi-specialty appointments and complex calendar management
- Handle confidential patient records and HIPAA-compliant documentation
- Resolve patient inquiries with empathy and professionalism
- Train and mentor junior reception staff on protocols
- Collaborate with clinical teams to optimize patient flow
- Implement process improvements for front-desk efficiency
Qualifications
- 3+ years of medical reception experience in a busy clinic
- Expert knowledge of EHR systems (Epic/NextGen preferred)
- Certified Medical Administrative Assistant (CMA) or equivalent
- Exceptional multitasking and conflict resolution abilities
- Advanced proficiency in Microsoft Office and scheduling software
- Strong understanding of medical terminology and billing codes
- Proven track record in patient satisfaction metrics