Job Description
Join our award-winning healthcare team as a Senior Medical Receptionist at Indianapolis Medical Partners. We offer a competitive compensation package with industry-leading benefits for exceptional professionals who excel in patient care and administrative excellence. This high-paying role combines compassionate patient interaction with advanced administrative responsibilities in a state-of-the-art medical facility.
As a cornerstone of our patient experience team, you'll leverage your expertise in healthcare operations to create seamless patient journeys while maintaining the highest standards of medical office efficiency. Our commitment to professional development ensures continuous growth opportunities for top performers.
Responsibilities
- Manage comprehensive patient intake, registration, and insurance verification processes with 99% accuracy
- Coordinate complex multi-specialty appointment scheduling and optimize provider workflow efficiency
- Lead front desk operations including HIPAA-compliant electronic health records (EHR) management
- Handle high-volume patient inquiries with exceptional communication skills and conflict resolution
- Oversee medical office inventory management and vendor coordination
- Train and mentor junior reception staff on best practices
- Collaborate with billing department on patient account reconciliation
Qualifications
- Minimum 3 years of medical reception experience in a multi-specialty clinic or hospital setting
- Expertise in EHR systems (Epic or NextGen preferred) and practice management software
- Professional certification in Medical Administrative Assisting (CMAA or equivalent)
- Advanced knowledge of medical terminology, coding (ICD-10), and billing procedures
- Proven track record in patient satisfaction metrics (minimum 4.8/5 rating)
- Exceptional multitasking abilities with demonstrated success in high-pressure environments
- Strong leadership skills with experience in staff training and process improvement